| 1 |
www.asponline.com
asp association of support professionals |
| 2 |
www.serviceinnovation.org
collectively reimagining service excellence - consortium for service innovation |
| 3 |
www.cpacan.com
contact professionals alliance canadas largest peer-to-peer community for contact centre professionals |
| 4 |
customercare.com
Customer Care Institute CCI |
| 5 |
www.csia.com.au
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